Contact information
E. CONTACT INFORMATION
Company legal information
Daily Skin by Somalogic is a division of Somalogic CC, a company registered in South Africa under registration number 2000/066546/23. Our VAT registration number is 4130230404, and we operate in full compliance with South African consumer protection and e-commerce legislation. As a registered business, we're committed to transparency and accountability in all our dealings with customers.
Our parent company, Somalogic Laser Clinic, has been a trusted name in professional skincare treatments since 2000. This heritage of clinical excellence informs our careful curation of skincare products and our commitment to providing professional-grade solutions for home use. All business operations are conducted under the legal framework of Somalogic, ensuring continuity and reliability in our service delivery.
Physical address and headquarters
Our headquarters are located at:
Suite 204
Brooklyn Medpark
158 Olivier Street,
Brooklyn,
Pretoria,
0181,
This serves as our registered business address for all legal and corporate correspondence. Product returns should be sent to this address only after obtaining return authorisation from our customer service team.
Although we don't offer retail shopping at these locations, customers in the Pretoria area may arrange special collection of orders by appointment.
Customer service availability
Our dedicated customer service team is available Monday through Friday, 09:00 to 16:30, excluding public holidays. During these hours, our skincare specialists and support staff are ready to assist with orders, product recommendations, and any concerns you may have. We maintain consistent service hours to ensure reliable support when you need it most.
Outside of business hours, you can still reach us via email, and we'll respond on the next business day. For urgent matters relating to adverse reactions or medical concerns with our products, please seek immediate medical attention and contact us as soon as possible during business hours. We typically respond to email inquiries within 24-48 hours during the business week.
Contact methods and response times
Our preferred method of customer support is via live chat on the https://dailyskin.co.za website. Click the chat widget at the bottom of the homepage to start a conversation.
You can also reach our customer service team via email at store@dailyskin.co.za for general inquiries, order assistance, product questions, and return requests. For fastest processing of returns, include your order number in the subject line. Privacy-related concerns should be directed to privacy@dailyskin.co.za, where our data protection officer will address your POPIA-related queries.
Phone support is available at +27 12 346 7258 during business hours for immediate assistance with urgent matters. We aim to provide initial responses to all inquiries within 24 hours during business days, with most issues resolved within 2-3 business days.
Specialized support channels
For professional product consultations, our qualified skin therapists are available to guide you through our questionnaire process and recommend suitable treatments. Book a consultation directly through the chat widget on our website for personalized skincare advice. These consultations ensure you receive products appropriate for your specific skin type and concerns, particularly important for our active ingredient formulations.
Follow us on social media @dailyskinsa for skincare tips, product updates, and exclusive promotions. While we monitor social media regularly, for fastest response on order-specific issues, please use our direct email channels at store@dailyskin.co.za. For partnership inquiries or wholesale opportunities, contact store@dailyskin.co.za. Media inquiries should be directed to store@dailyskin.co.za for official statements and press information.